At Nuage, we are committed to providing high-quality home décor and furniture that enhance your space. If you're not completely satisfied with your purchase, we're here to help.

1. Returns & Refund Eligibility

We accept returns for eligible items within 14 days of delivery. To qualify for a return, the item must be:

• Unused, in its original condition, and with all tags and packaging intact.
• Free from any damage, stains, or signs of wear.
• Accompanied by proof of purchase (order confirmation or receipt).

Please note that custom-made, personalized, or clearance items are final sale and not eligible for returns or refunds.

2. How to Initiate a Return

To start a return, please email our customer service team at  hello@nuageinteriors.com with:

• Your order number.
• A brief explanation of the reason for return.
• Photos of the item (if it arrived damaged or defective).

Once your return request is approved, we will provide return shipping instructions.

3. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to your original payment method.
• Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

4. Damaged or Defective Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

5. Exchanges

We do not offer direct exchanges. If you’d like a different item, please initiate a return and place a new order.

6. Non-Returnable Items

• Custom-made or personalized items.
• Clearance or final sale items.
• Used or damaged products (unless due to a manufacturing defect).

7. Cancellations

If you need to cancel your order, please contact us within 24 hours of purchase. Once an order has been processed or shipped, we are unable to cancel it.

For any questions, reach out to our team at hello@nuageinteriors.com   – we’re here to help!