If items are in stock, they will be dispatched within 24 hours. Once your order has been shipped, you'll receive an email confirmation with tracking details so you can follow your delivery progress. Metro deliveries typically take 2-4 business days, rural can take up to 5-10 business days.

Email us at hello@nuageinteriors.com and quote your order number before the order has been shipped.

For smaller goods: $29.95. For larger goods: $49.95.

Please email us at hello@nuageinteriors.com within 24 hours of delivery with photos of the issue and a brief description, and our team will assist with a replacement or resolution as soon as possible. Please keep the original packaging, as it may be required for a return transit claim.

If you’d like to make changes to your order, please email us at hello@nuageinteriors.com as soon as possible.

If your order hasn’t been dispatched yet, we’ll do our best to accommodate any amendments. Once an order has shipped, we’re unable to modify or cancel it, but we’ll always try to assist where we can.

For exchanges, we can issue a store credit equal to the product value, provided the items are unopened and in their original packaging.

Please note that the original shipping cost will be deducted from your store credit, and you’ll need to arrange and cover the cost of return shipping to our warehouse in the Orchard Hills, NSW.

Due to the nature of the products and significant freight costs, we do not offer refunds, or exchanges for change of mind, incorrect selection, or misunderstanding of product details. This also applies if you:

• Did not read the product description carefully
• Purchased the same product twice
• Received a similar product as a gift
• Found the product at a lower price elsewhere or during a later sale or promotion

We encourage all customers to review product details, dimensions, and descriptions thoroughly before completing their purchase. If you have any questions prior to ordering, our team is always happy to help.

Yes! We process international orders manually to ensure the best service and most accurate shipping rates.

To place an international order, please email us at hello@nuageinteriors.com with the following details:

• The product(s) you’d like to order
• Your full shipping address
• Your contact details

Once we receive your request, we’ll send you an invoice including international shipping costs.

International shipping typically takes 2-4 weeks.

Yes! We offer free shipping on all orders over $700 (metro only)

*** Metro areas include Sydney, Melbourne, Brisbane, and Adelaide

For all other areas, shipping is calculated at checkout based on postcode. 

• Discount codes and promotional offers cannot be applied to items already marked on sale or subject to an existing promotion.

Pre-ordering allows you to reserve a Nuage piece before it arrives in our warehouse.

Once you place a pre-order, your item is secured from our incoming stock allocation, so you're guaranteed to receive it when it lands, without having to watch and wait.

Payment is collected in full at checkout, which is how your spot in the queue is held.

If a product is available for pre-order, the product listing will be clearly labelled with ‘Pre-Order’ and an estimated dispatch date.

If a pre-order listing doesn't show a dispatch date, it means one hasn't been confirmed yet, and we'll update it as soon as we have that information.

Every pre-order listing shows an estimated dispatch date so you know exactly when to expect your piece.

Once your order arrives at our warehouse, it's dispatched within 24 hours and you'll receive a shipping confirmation with tracking details.

Delivery timeframes from that point are the same as any standard order.

Yes, payment is collected in full at the time of placing your pre-order. This is how your item is reserved for you.

Yes. Pre-order availability is based on our confirmed incoming stock. Once that allocation is reserved, the product is sold out.

If you have your eye on something, pre-ordering early is the best way to guarantee you won't miss out.

We know that sometimes plans change. Because your pre-order holds a piece from a limited incoming shipment, we're generally unable to offer change-of-mind cancellations or amendments once an order is placed.

If you'd like to discuss your order, our team is always happy to hear from you at hello@nuageinteriors.com.

While delays are rare, they can occasionally occur due to production or freight timelines. We'll keep you informed if anything changes.

If you have concerns about your estimated dispatch date, please reach out to us at hello@nuageinteriors.com as soon as possible and we'll do our best to help.

Yes, you can add both pre-order and in-stock items to a single order. Please note that your entire order will be held and dispatched together once the pre-order item is ready, unless you contact us to arrange otherwise.

Email us at hello@nuageinteriors.com and quote your order number before the order has been shipped.

Yes! You can collect your order from our warehouse at 12 Distribution Dr, Orchard Hills NSW 2748. Simply select "Pick up" at checkout, it's completely free.

Orders are typically ready within 1 business day. You'll receive a notification email as soon as your order is ready to collect. Please wait for this before heading in.

Monday to Friday, 10am–2pm. Please bring your order confirmation (printed or on your phone) when you arrive.

Please have your order confirmation ready (printed or on your phone) when you arrive. Our team will verify your order and have it prepared for you.

Yes, just ensure they bring a copy of your order confirmation so our team can verify the order. We're unable to release orders without this.