How long does delivery take?

If items are in stock, they will be dispatched within 48 hours.Once your order has been shipped, you’ll receive an email confirmation with tracking details so you can follow your delivery progress. Metro deliveries typically take 2-4 business days, rural can take up 5-10 business days.

How does pre-order work?

We display an estimated month for when stock is expected to arrive at our Australian warehouse. Your order will be shipped by the end of that month.
For example, if the product page states “Pre-order arrival - October,” your order will be dispatched by October 31 (if not earlier).
Please note that arrival dates may shift due to production or freight delays. If there are any changes, we’ll do our best to keep you informed.
Need to update your delivery address?
Email us at hello@nuageinteriors.com and quote your order number before the order has been shipped.

What should I do if my order arrives damaged or incomplete?

Please email us at hello@nuageinteriors.com with photos of the issue and a brief description, and our team will assist with a replacement or resolution as soon as possible.

Can I change or exchange my order after placing it?

If you’d like to make changes to your order, please email us at hello@nuageinteriors.com as soon as possible.
If your order hasn’t been dispatched yet, we’ll do our best to accommodate any amendments. Once an order has shipped, we’re unable to modify or cancel it, but we’ll always try to assist where we can.
For exchanges, we can issue a store credit equal to the product value, provided the items are unopened and in their original packaging.
Please note that the original shipping cost will be deducted from your store credit, and you’ll need to arrange and cover the cost of return shipping to our warehouse in the Orchard Hills, NSW.

What is your cancellation policy?

Due to the nature of the products and significant freight costs, we do not offer refunds, or exchanges for change of mind, incorrect selection, or misunderstanding of product details. This also applies if you:

• Did not read the product description carefully
• Purchased the same product twice
• Received a similar product as a gift
• Found the product at a lower price elsewhere or during a later sale or promotion

We encourage all customers to review product details, dimensions, and descriptions thoroughly before completing their purchase. If you have any questions prior to ordering, our team is always happy to help.

Do you ship internationally?

Yes! We process international orders manually to ensure the best service and most accurate shipping rates.

To place an international order, please email us at hello@nuageinteriors.com with the following details:

• The product(s) you’d like to order
• Your full shipping address
• Your contact details

Once we receive your request, we’ll send you an invoice including international shipping costs.
International shipping typically takes 2 weeks.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $700 (metro only)
*** Metro areas include Sydney, Melbourne, Brisbane, and Adelaide 
For all other areas, shipping is calculated at checkout based on postcode.